Team Members

Ken, the driving force behind Total Restoration Services Inc., brings a whopping 40 years of hands-on experience in the restoration industry to the table. His career, originating in Alberta, progressed rapidly and allowed him to become an owner before he opted for new pastures in the picturesque Okanagan Valley.

Ken kickstarted Total Restoration in 2002, and the company has since been a key player in high-profile disaster recoveries. These include the Okanagan Mountain Park Fire in 2003, the Fort McMurray Fire in 2016, and the mass flooding in Kelowna in 2017, among many others. This extensive experience makes Total Restoration a top choice for restoration services in Okanagan and beyond.

Community support is a pillar of Ken's mission. Total Restoration is more than just a restoration company; it's a community partner. It proudly backs local sports teams, charities, and is a regular presence at community events, showcasing its commitment to the Okanagan Valley.

Ken's unique business approach, unwavering determination, and broad skill set have laid a solid foundation for Total Restoration. These factors, along with the tireless work of a diverse team, have been key in the company's success story for over 20 years. As a leader in the restoration industry, Total Restoration Services Inc. is synonymous with quality, commitment, and community spirit.

Marisa, a veteran in the restoration industry, embarked on her journey with our company in 2002. Initially serving as a Field Staff Supervisor, her career witnessed a significant turn during the Okanagan Mountain Park fires of 2003. Displaying exceptional leadership skills, Marisa spearheaded the restoration of hundreds of homes post-fire, subsequently earning her a promotion to Project Manager.

Maintaining this role until 2017, Marisa also assumed the responsibility of General Manager in 2014, demonstrating her capability to juggle multiple roles effectively. Presently, she is the dynamic head of our company, significantly contributing to its continual success and achievements.

Moreover, Marisa stands out as one of the few women in Canada to hold the Certified Restorer title, further solidifying her unique standing in the restoration industry. Her journey exemplifies dedication and professional growth, making her an invaluable asset to our company.

Bobbie, a dedicated team member for the past 17 years, started her journey with us in 2006 as a part of our cleaning staff. Her consistent performance led to her promotion to Contents Manager in 2009, furthering her career progression. Embracing more responsibilities, Bobbie became a Project Manager Assistant in 2013.

In 2019, after demonstrating exceptional management skills, she was appointed as a Project Manager. Most recently, she has ascended to the esteemed position of Director of Project Managers, showcasing her career growth.

Throughout her tenure, Bobbie has expertly managed numerous large-scale commercial and residential projects. Notably, she oversaw the restoration efforts during the Kelowna mass flooding in 2017 and relocated to Fort McMurray in 2016 for the fire restoration there.

Bobbie's commitment to professional development is evident in her completion of various industry training courses, including Water, Fire, and Smoke Damage Restoration, Health & Safety, and Odor Control.

Her dedication over the years has significantly contributed to the ongoing successes of our company, making her an invaluable asset to our team.

With 15 years in the restoration industry, Wayne has been a pivotal figure at Total Restoration since he joined in 2009 as a Junior Project Manager. His expertise spans large loss and complex claims, handling various projects with finesse. Wayne's portfolio includes managing significant projects like the Water's Edge fire in 2017 and the Pinnacle Pointe flood, among others. His extensive experience and deep knowledge in the field have made him an integral contributor to our company's success. Currently serving as a Project Manager for the past 14 years, Wayne's impact on our team is invaluable, reinforcing our strong presence in the restoration industry.

Launching his restoration career in 2008, Ryan initially joined Total Restoration as a General Labourer. After a brief hiatus for further education, he returned to us, advancing to the role of a Flood Technician. Over the years, his dedication and expertise led him to the position of Flood Technician Manager, and eventually, Project Manager. Ryan holds numerous certifications, including Water and Fire Damage Technician, Applied Microbial Remediation Technician, and Applied Structural Drying, among others. His 15-year journey with Total Restoration and his ongoing contributions underscore his critical role in our team, reaffirming our commitment to excellence in the restoration industry.

Born and raised on the South Coast of England, he moved to Kelowna in his early twenties, where he had the privilege of building and renovating many houses in the Okanagan. With over 20 years of dedicated experience, he has successfully managed diverse projects, bringing a blend of precision and creativity to each endeavor. He has worked on projects using brick and mortar construction, concrete form construction, timber frame construction and ICF construction. His passion for project management has been a driving force throughout his career and has produced a passion for learning new building methods and improving on traditional methods. Beyond the job site, his heart lies on the rugby field, where the key values of rugby taught him teamwork, discipline, and sportsmanship. Whether it's strategizing on the field or managing projects, his dedication to excellence remains unwavering.

Raul holds more than 25 years of expertise in construction, from working with wood, steel and concrete to building from scratch and heavy machinery operation, his experience provides him with a comprehensive understanding of the intricacies of structural restoration. He oversees every phase of the process, from initial structural assessment to final inspection, guaranteeing that your property is restored to its optimal condition. With his keen eye for detail and extensive experience in the field, Raul ensures that all structural components are addressed efficiently and effectively. Trust him to safeguard the structural integrity of your property and restore it to its former glory.

With 13 years of experience and expertise in flood restoration, Travis leads our team of dedicated professionals with unwavering commitment and a passion for excellence. As the Flood Department Manager, Travis oversees every aspect of the flood restoration process, ensuring that our team works tirelessly to mitigate water damage. Combining technical proficiency with empathetic support, Travis will guide you through the drying and removal process with clarity, professionalism, and a genuine desire to alleviate the stress of water damage.

At Total Restoration we understand the urgency of flood restoration needs. That's why Travis and our team are available 24/7, ready to spring into action when you need us most.

With 11 years being part of Total Restoration, Madelyn plays a pivotal role in ensuring the seamless coordination of resources and manpower for every restoration project. From organizing schedules to optimizing workflows, she oversees all aspects of content management and labor allocation with meticulous attention to detail and a focus on efficiency.

With Madelyn at the helm, you can trust that your belongings will be handled with the utmost care and professionalism. With a commitment to excellence and a focus on customer satisfaction, we're here to restore your property with skill, integrity, and compassion.

Curtis has been one strategic piece of our company since 2005, with a wealth of technical knowledge and a commitment to excellence, he is instrumental in ensuring the successful execution of even the most complex restoration projects.

As our Technical Specialist, Curtis brings a unique blend of skills and experience to the table, holding certificates as Large Loss Specialist, Estimator, Master Water Restorer, Master Fire & Smoke Restorer, Commercial Drying Specialist and Mold Remediation Specialist. Curtis is not only a master of their craft but also a trusted advisor to our clients. Whether it's navigating insurance claims, recommending preventive measures, or providing expert guidance throughout the restoration process, he is committed to delivering personalized service and ensuring your complete satisfaction.